Cybex 3.0 — Forwarding & CRM

Your Entire Forwarding Network. One Intelligent Platform.

Cybex 3.0 gives freight forwarders, agents, and logistics partners a fully connected operational environment where shipment visibility, document exchange, automated notifications, and billing accuracy work together — without manual coordination or system jumping.

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Built Around How Integrated Warehouses, Forwarders & Carriers Actually Work

Forwarding Relationships Are Built on Speed, Accuracy & Trust

Your clients expect real-time updates. Your carriers expect clean data. Your finance team expects correct invoices. Cybex 3.0 centralizes every forwarding relationship, every cargo transaction, and every communication touchpoint inside one platform — from the moment a new forwarder is onboarded to the moment their final invoice is settled, every interaction is tracked, audited, and automated.

Business Entity Management

One Profile, Every Role Your Partners Play

Your partners wear multiple hats simultaneously. A freight forwarder is also a consignee on one shipment, a billing guarantor on another, and an authorized carrier on a third. Cybex handles this through a unified business entity database.

Multi-Role Flexibility

One entity record defined concurrently as forwarder, consignee, agent, shipper, customs broker, or carrier — Cybex identifies the correct role automatically per transaction.

Regulatory & Carrier Identification

Multiple regulatory identifiers, carrier codes, and broker IDs mapped to one parent profile — every identifier across every market resolves back to one master record.

Geographic Entity Points

Entities can also represent physical locations in your network — marine terminals, airports, rail yards, and transit hubs, all inside one structured database.

Inline Entity Provisioning

When an incoming shipment lists a new partner, create the entity record directly inside the shipment screen — with duplicate-name and Client ID scanning to prevent duplicates before they happen.

Forwarder Account Operations & Cargo Management

Give Your Forwarders a Workspace That Matches Their Operation

Not a read-only tracking portal. Forwarders operate as active participants in the cargo lifecycle — submitting shipment data, managing delivery orders, reviewing release states, and handling re-manifest requests inside their own structured, permission-controlled workspace.

Forwarders submit shipment data through their preferred channel — EDI transmissions, API payloads, and flat-file uploads are all parsed automatically and mapped to the correct entity records without manual intervention from your warehouse team.

  • Conflicting contact or address data preserved simultaneously, with the forwarder controlling which source takes precedence
  • No duplicate records or conflicting entries

Once cargo is received and cleared, forwarders interact directly with the delivery order process from their portal — designating authorized carriers, confirming carrier identities against active shipment records, and reviewing real-time readiness status before dispatching a driver to the dock.

  • Every delivery order filtered strictly to the forwarder's entity code
  • Zero exposure to other clients' operational data

Forwarders monitor the complete release status of every shipment tied to their account in real time — customs release states, steamship line confirmations, and internal warehouse readiness flags are visible the moment they update inside the platform.

When a forwarder submits a re-manifest or remand request through EDI or API, Cybex processes it automatically in the background. The portal reflects current status in real time across three clear states:

  • Processed — the remand and linked delivery order were constructed with zero manual action
  • Orphaned — a diagnostic log identifies the parsing error or missing reference for quick correction
  • Undone — the reversal is confirmed with a full timestamp and audit trail

Forwarders with their own internal tracking systems do not need to adopt Cybex identifiers. A single shipment record simultaneously recognizes the forwarder's original label code, the cargo control number, the carrier booking number, and the Cybex-generated tracking ID — every scan and every query resolves back to the correct shipment.

EDI & API Integration for Forwarders

Automated Data Exchange That Eliminates Manual Entry

The most time-consuming part of managing forwarder relationships isn't the freight — it's the constant exchange of shipment data between systems that don't naturally speak to each other. Cybex connects directly to your forwarders' systems using the protocols they already use.

Multi-Protocol Connectivity

Standard EDI including EDIFACT and ANSI X12 transaction sets, secure REST and SOAP APIs, SFTP batch directories, and B2B middleware connectors — every forwarder can exchange data without custom development.

Automated Foreign Key Translation

Inbound delivery orders and shipment payloads arrive with the sender's own reference scheme. Cybex translates foreign keys automatically and maps them to the correct entity records — no manual lookups.

Customs & Authority Connections

Direct integration with customs release networks including CBSA and RNS systems — releases processed, mapped, and actioned in real time, with status updates flowing to forwarders automatically.

  • EDIFACT
  • ANSI X12
  • REST API
  • SOAP
  • SFTP Batches
  • XML / CSV / TXT
  • CBSA / RNS
  • B2B Middleware
Client & Partner Management

Every Partner Relationship — Managed, Secured & Automated

OTP-Verified Notifications

Notification subscriptions secured with one-time-password verification — status updates, customs releases, and milestone alerts reach the right person, every time.

Delegated Account Access

Role-based external portals with strictly defined permission boundaries — forwarders, carriers, and client users only see the data and functions relevant to their role.

Immutable Audit Trails

Every document upload, every EDI transmission, and every portal action generates a permanent, unalterable audit entry — compliance built into the workflow, not a monthly report.

Bring Your Forwarders Into One Platform

See how Cybex 3.0 turns your forwarder relationships into automated, audited, real-time workflows.

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